Salon & Home Beauty Service Booking, Cancellation & Service Guarantee Policy

You may request a service through the website, app, telephone, WhatsApp or an authorised outlet. A booking is confirmed only after KB Stylish sends confirmation showing the service, date, time window, location, price and any deposit or preparation requirement. A request or automated acknowledgement alone may not constitute confirmation.

Before confirmation, you will be informed of the service scope, estimated duration, stylist level where relevant, price, travel fee, taxes, add-ons and any consultation requirement. Additional work or charges require your approval before proceeding.

Home services are available only in the areas and time slots confirmed by KB Stylish. Please provide an accurate address, access instructions and a safe, clean, adequately lit and reasonably ventilated working area with access to water and electricity where the service requires it.

Please disclose relevant allergies, sensitivities, recent chemical treatments, scalp or skin irritation, open wounds or other conditions that could affect safe service delivery. This information is used only to assess and deliver the requested service. Please follow any pre-service instructions we provide.

Colouring, bleaching, chemical straightening, keratin and other chemical services may require consultation and/or a patch or strand test in accordance with product instructions and professional practice. A test reduces but does not eliminate risk. If you decline a recommended test or give incomplete information, the stylist may refuse or postpone the chemical service. Our staff follow product labels and training and do not diagnose medical conditions.

KB Stylish professionals use clean tools, sanitised or disinfected equipment appropriate to the task, clean towels and capes, hand hygiene and safe product handling. Single-use items are never reused. Blades and sharps are handled and disposed of safely. Staff do not work while impaired or with a condition that creates a material infection risk. You may raise a hygiene concern before or during the service.

Both parties must behave respectfully. A service may be refused, paused or stopped if the location is unsafe, or there is harassment, violence, intoxication, threatening behaviour, unsafe electrical or water conditions, an uncontrolled animal or another material risk. Where KB Stylish stops a service for a reason attributable to the Company or the professional, you will receive an appropriate refund for the unperformed portion, subject to law.

Home-service arrival times may be affected by traffic, weather and earlier appointments. We provide an estimated arrival window and notify you of material delays. If we cannot attend within a reasonable revised period, you may reschedule or receive a refund of any amount paid for the unprovided service.

Please cancel or reschedule at least 24 hours before the appointment. Any cancellation charge or non-refundable deposit is clearly disclosed before booking, proportionate to genuine costs and compliant with law. No charge applies where cancellation is caused by KB Stylish, a material change to the booking, or another circumstance where the law requires a refund.

If you cancel after the stated notice period, or are unavailable at the confirmed address after reasonable contact attempts and a waiting period of 15 minutes, KB Stylish may charge a disclosed, reasonable fee or retain only the lawful portion of a deposit reflecting actual costs. This is never an automatic forfeiture of the full service price.

If KB Stylish or the assigned professional cancels, you may choose a new appointment or receive a refund of the amount paid for the affected service. We will offer an alternative professional only with your consent.

If your requested style, hair length, condition, product quantity or service scope differs materially from the booking, the stylist will explain the change and revised price before proceeding. You may decline the additional work. No surprise charge is added after a service without your prior approval.

Results depend on starting hair or skin condition, previous treatments, product history, hair texture, home care and other factors. Reference photographs are illustrative and do not guarantee an identical result. We give realistic advice and will not promise a result that cannot reasonably be achieved safely.

If you believe a service was not performed with reasonable care, did not match the confirmed scope or caused an issue, contact us on 9801227448 or kbstylish2019@gmail.com within 48 hours where possible, with your booking ID and relevant details or photos. This is a recommended reporting period for prompt investigation, not a waiver of statutory rights or a bar to later claims. We may offer a reasonable correction, repeat service, partial refund or full refund depending on the issue, evidence, safety and applicable law.

If irritation, burning, breathing difficulty, swelling or another adverse reaction occurs, the professional will stop the service, follow appropriate immediate safety steps and recommend urgent medical assistance where necessary. We record the incident, product batch and actions taken. Please seek medical advice for serious or persistent symptoms. KB Stylish does not provide medical diagnosis or emergency medical care.

Customer photographs, videos or testimonials are taken or published only with separate, informed permission. Refusing marketing photography does not affect access to ordinary paid services. Consent specifies the intended channels and may be withdrawn for future use, subject to lawful record-keeping.

Bookings for minors must be made or approved by a parent or legal guardian where appropriate. A responsible adult should remain present where the service or circumstances require it. Professionals may decline a service if valid consent or safe supervision is unavailable.

Our professionals identify themselves using the Company’s approved identification and booking details. Please verify the booking before allowing entry. You will never be asked to share passwords, OTPs or unrelated personal data.

KB Stylish may retain booking details, consent records, product information, staff allocation and incident notes for service quality, safety, dispute handling and legal compliance. Access is restricted and handled under our Privacy Policy.

Nothing in this policy excludes your rights under Nepalese consumer protection or other applicable law, including remedies for deficient services, injury, misleading representations or failure to provide the agreed service.